Privacy Policy

1. BACKGROUND AND KEY INFORMATION

Welcome to Get Your Helper's Privacy Policy. We respect your privacy and are committed to protecting your personal data in accordance with applicable laws in India.

This Policy outlines our practices regarding the collection, storage, usage, processing, transfer, and disclosure of personal data that you consent to share with us when accessing our platform, mobile application, or requesting home services.

2. PERSONAL DATA THAT WE COLLECT

We collect different types of personal data about you to provide seamless services, including:

• Contact Data: Residential address, GPS location, email address, and active mobile number.
• Identity Data: Full name, username, profile photograph, and gender details.
• Technical Data: Device model, IP address, operating system, browser type, and app usage activity.
• Transaction & Payment Data: Service booking details, invoice records, payment transaction IDs, and preferences.

3. HOW DO WE COLLECT YOUR DATA?

We collect data through multiple channels during your interactions with our platform:

• Direct Interactions: When you register an account, fill out service booking forms, or contact customer support.
• Automated Technologies: Technical logs, cookies, location permissions, and analytical tools when using our website or app.

4. HOW DO WE USE YOUR PERSONAL DATA?

We process your personal information strictly for legitimate operational purposes, such as:

• Verifying identity and creating your official user profile.
• Assigning and dispatching verified local service professionals to your address.
• Processing billing payments and sending real-time service updates via SMS, WhatsApp, or Email.
• Ensuring platform safety, fraud prevention, and customer support resolution.

5. DATA SHARING AND DISCLOSURES

We do not sell your personal data to third parties. We share data only with verified local service providers (helpers/technicians) assigned to your job, payment gateways for secure checkout, and regulatory authorities if required by law.

6. DATA SECURITY AND RETENTION

We implement robust technical measures including SSL encryption and secure cloud servers to protect your data. We retain your personal data only as long as necessary to provide services and satisfy legal or tax compliance obligations.

7. YOUR RIGHTS AND ACCOUNT DELETION

You have full authority to review, update, or request the deletion of your personal account and stored data at any time. You can initiate an automated account deletion request inside your App Profile settings or email our support team directly.

8. GRIEVANCE OFFICER & CONTACT

If you have questions or grievances regarding this Privacy Policy or your data, you may write to our Grievance Officer: